How to use Raul, one task at a time. Button and tab names are in bold, exactly as they appear on screen.
Each article is one task, written from the real buttons and screens in Raul as of today. Ask Raul answers how-to questions only from this guide, so if something is not written here, it says it does not know.
On the sign-in screen, press Start a free trial. Type your Company Name, Your Name, Email and a Password (at least 6 characters, typed twice), then press Create My Company Account. The trial is 14 days and needs no card. You become the company Owner.
Or press Start with Google and choose your Google account. Raul then asks only for your Company Name and Your Name. There is no password to set, because you sign in with Google from then on.
Owners and Management see Get Raul ready on the Dashboard: five steps with a progress bar. Add your company details, add your logo, invite a colleague, create your first project and file your first site diary. Each step ticks itself when it is done, and each has a button that takes you there. Press Hide to put the list away for good. It also goes away by itself when all five are done.
A new free trial starts with one Sample job, so there is something to look around in before you add your own. It is marked Sample on the Dashboard. Press Open it to look inside, or Delete the sample to remove it in one click. The sample never counts as your first project.
Sign in with your email and password. Forgot it? Press Forgot password? under the sign-in button and a reset link is emailed to you.
The link opens in Raul, on a Set a new password page. Type the new password twice (at least 6 characters) and press Save new password. A link lasts about an hour and works once. If you press Forgot password? again, the newest email is the one to use. If the link has expired or was already used, Raul says so and offers Send me a new link.
Or press Continue with Google (on Project Management, the Quotation Calculator and the Site Diary) and choose the Google account with the same email your company added you under. If that email already has a Raul password, Raul asks you to sign in with the password once. After that, Google is connected to the same account and you can sign in either way. If the Google account's email is not in any company yet, Raul offers a free trial instead. If your company already uses Raul, ask Management to add that email.
The front page has three apps:
Inside Project Management or the Quotation Calculator, the Switch app list near the bottom of the sidebar takes you straight to the other apps, including the Site Diary app.
Press Search at the top of any Project Management page (or press Ctrl K, or Cmd K on a Mac) and type a project, client, document no., invoice no., supplier or a word from the site diary.
Results are grouped into Projects, Clients, Documents, Invoices, Variations, Quotes to approve and Site diary. Every word you type must match. Click a result, or use the arrow keys and Enter:
Search shows only what you can already see in Raul. Invoices, quotes and amounts appear only for people who see income and profit. The site diary search covers the last 180 days.
On a computer, press « at the top of the sidebar to slide it away and give the page the full width. A small blue tab stays at the left edge of the window: press it to bring the sidebar back. On a phone, the menu opens from ☰.
Under Look at the bottom of the sidebar, choose Auto (follows your device's light or dark setting), Light or Dark.
When you save a change, a small burst of colour marks it. It does not show if your device is set to reduce motion.
Found something wrong, or have an idea? Press Send feedback at the bottom of the sidebar (or in ⋯ More) in Project Management or the Quotation Calculator, or Feedback at the top of the Site Diary.
You get a report number, for example FB-0012. With your message Raul also sends the page you are on, your browser and any error the app showed, so we can find the problem faster. No figures from your records are sent.
Open Your feedback in the same window to see each report and what we did about it: Received, Looking at it, Fixed, Already reported, Closed or Thanks, noted, with our reply.
If an Ask Raul answer was wrong, press tell us here under the answer. The question and the answer are sent with your report.
Only Management and the Owner can do this.
Raul emails them a link to set their own password. You never choose or send a password.
If someone did not get the email, or their link has expired, press Send password link on their row in Settings, Users. Raul emails them a new link and shows you the same link, so you can copy it or send it on WhatsApp yourself. The link works for about an hour; if it expires, send a new one. Only Management and the Owner see this button, and only for people in your own company.
| Role | What they can do |
|---|---|
| Owner | Everything, including changing who is Owner |
| Management | Everything: approves variation orders and quotes, issues invoices and sets access for others |
| QS / Engineer | Prices quotations in the Calculator and sees every figure there. In Project Management, sees every cost (Job Costs in the sidebar); the pages with income and profit stay faded until Management switches money on for them |
| Site staff | The Site Diary only. Free on every plan, in any number |
For each QS, Management sets three switches on the Users table:
Documents is open to everyone in the office. Anyone except site staff can see and file cost paperwork (receipts, supplier invoices, supplier quotations, purchase orders, delivery orders, payment vouchers) and scan receipts. Paperwork that shows what the company earns (quotations to clients, client POs, invoices to clients, progress claims and variation orders) is seen only by Management and by people with Sees income & profit on. Sharing a file and deleting it stay with Management.
To remove someone, press Remove on their row. The last Management user cannot be removed.
Go to Settings, then the Company tab. The list on the left jumps to each part; every card ends with its own Save changes.
Recycle Bin and Your Plan are also tabs here, next to Clients, Users and Company.
In Settings > Company > Documents, pick one of five styles: Classic (the standard look), Modern, Minimal, Bold or Corporate. Choose an Accent colour or press Use the style’s colour, and put the logo on the Left or in the Centre (Classic keeps its logo on the left). Press Print a sample to see it before you save, then Save changes.
The style is used on every document Raul prints: quotations (in Project Management and the Quotation Calculator), invoices, purchase orders, delivery orders, receipts, statements, VO forms, handover forms, retention release requests, and credit and debit notes.
Go to Settings, then the Clients tab, and press + Add Client. The address you type here prints on invoices. QS / Engineers can open this tab too, because they need client details to quote.
While you type a large figure into a money box, the figure with its commas (for example RM 1,250,000.00) shows just under the box, so you can check it before you save.
A quote priced in the Quotation Calculator does not need retyping: submit it to Management there, then use Convert to Project in Quotes to Approve (see Tenders). Every saved quote is kept in the Quotes Library.
On All Projects, press ⋯ at the end of the job's row and choose View. The same menu has Edit, Print quotation and, for Management, Delete. The job opens in a side panel with five tabs: Overview, Contract & Payments, Documents, Photos and Site. At the top are Quotation PDF and Edit.
The Overview tab opens with the job's cover: the newest photo from its Photos tab (a line drawing until there is one), and a ring showing how far along the job is, worked out from the Site Diary progress the same way as the Site tab.
Press ⋯ on the job's row and choose Edit, or press Edit inside the open job. Change what you need and press Save Project. Revert all changes puts every field back to how it was when you opened the form.
Only one person can edit a job at a time. If a colleague has it open, you see a banner with their name and the job is read-only for you. Management can press Take over on that banner.
Inside the job, press Show history to see every change, who made it and when.
Management only. Press ⋯ on the job's row and choose Delete. The job moves to the Recycle Bin (in Settings, next to Company) and stays there for 30 days: press Restore to bring it back, or Delete Forever to remove it now. Empty Recycle Bin clears everything in it.
Everyone in the office (Owner, Management, QS / Engineer) can add documents. Paperwork that shows what the company earns (quotations to clients, client POs, invoices to clients, progress claims and variation orders) can only be added by Management and by people with Sees income & profit on.
Press + Add document at the top of any page, or on the Documents page, or in a job's Documents tab. Choose how to file it (Raul remembers your choice for next time):
On the form:
Not sure where it belongs yet? Press Save, file later. It shows in Documents tagged To file (filter Filed under: To file to see them all). Open the ... menu on it and press Edit to choose where it belongs, or Review & post the cost to bring back what Raul read (it is not read again) and post it to a job.
Raul warns you if the lines do not add up to the printed total, or if a document with the same number from the same supplier is already filed. If you scan an invoice to a client without Sees income & profit, Raul says so and sets it to Other.
If someone else has the job open for editing when a QS posts, the receipt is still filed but the cost waits, and Raul says who has the job open. Post it again once they close it. Every posted receipt shows in the job's Show history as "posted a receipt" with who posted it, and Management can correct the amount in Edit.
Open the job and press Edit. Under Actual Cost Incurred (RM):
Press Save Project. Jobs priced by work section show their costs per section on the Overview tab instead: type them there and press Save changes.
Some cost cards show a row called Earlier total, not itemised. It is a cost already recorded on the job without a breakdown, such as an amount typed as one figure before these cards existed, or a receipt posted from Documents. It keeps the card's total equal to the cost on record. If you break that amount down into your own rows, reduce this row by the amount you added.
Documents lists everything filed: the date, the document number (or file name), the supplier or client, the type, where it is Filed under (a job, Office & admin, Business expenses, Client entertainment, or To file), the amount and View. Filter by Filed under and by type, or search by party, document number, file name or remark. Export CSV includes Filed under and remarks. Supplier invoices and payment vouchers count towards what the job owes its suppliers. A Backup tag means a copy kept as it is: press ... then Read now to have Raul fill in its details.
Every row has a ... menu:
The same ... menu is on each document in a job's Documents tab.
Anyone in the office can add photos to a job: open it, go to the Photos tab and press + Add Photos. On a phone this opens the camera. Photos your site team attaches to the Site Diary show up with each diary entry. Only Management can share or delete a photo. Site staff add theirs through the Site Diary.
Management only. On the Documents page or in a job's Documents tab, press + Create document and choose one:
To order from a supplier quotation you have already filed, open the ... menu on it in Documents and press Issue PO. The supplier, job, their quotation no. and amount are filled in for you.
Delivery orders, purchase orders and handover forms each have their own number sequence, and a VO form carries its variation's number. Every document is saved in Documents and printed in your document style.
Everything about a job's money is on its Contract & Payments tab, in three parts from the top: the money on the job with the + Issue invoice button, the Billing record of every invoice, and Variations. Issuing invoices, recording payments and approving variations are Management only.
The four boxes at the top are Contract value (your quote plus approved variations), Collected (money in the bank), Pending (billed but not paid yet, with how many are overdue) and Balance to claim (the contract not billed yet).
Before you press it, the box under the amount shows this claim, any retention held back, the invoice amount and what is left to claim afterwards. You never have to set up stages first: Raul works out the remaining value from the invoices already issued. A percentage is of the main contract; each variation is billed on its own.
The invoice appears in the Billing record and on the Invoices page. An invoice you add on the Invoices page for this job also appears in the Billing record. Press Print on a row to print it. When the job has retention, the printed invoice shows the claim, Less retention and a Claim summary.
Retention is money the client holds back from each invoice until the job is finished and the defects period is over. Most small jobs have none. Setting and releasing retention is for Management.
Invoices already issued are not changed; every new invoice holds the retention back. To remove it, press No retention in the same form.
To release it, press Release retention. The form shows what is Held back so far, Released before and Still held. Quick pick offers First half, on completion and The rest, end of defects period (or All of it). Check Number and dates and press Issue invoice. The release is an invoice of its own, not a new claim. With Also print the retention release request letter ticked, Raul also prints the request letter and saves it in Documents, with your bank details.
Every invoice on the job, newest first, with its number, date, description, amount and status: PAID, UNPAID, PART PAID (with what is still owed) or OVERDUE with the number of days. Under the list are the totals billed, paid and unpaid, and what is Still to claim.
On an invoice in the Billing record press Record payment. Type Amount received (RM), Date received, How was it paid? and a reference if you have one, attach the transfer slip if you like, and press Save payment. If you received less than what is owed, it is saved as PART PAID and the row shows what is still owed. When the payments reach the full amount, the invoice turns PAID, here and on the Invoices page.
With Issue an official receipt and print it ticked (it is ticked by default), Raul numbers an official receipt for the payment, with the amount in words, saves it in Documents and opens it to print.
Management only. An overdue invoice has a Chase letter button on its row in the Billing record. Raul writes a reminder to the client with the invoice number, the amount still owed, the due date and how many days it is late, plus your bank details if they are filled in under Settings.
Raul picks the tone from how late the invoice is: Friendly reminder up to 14 days, Second reminder up to 44 days, then Final notice (pay within 7 days, or work may be suspended). Press another tone to change it. Change any word you like, then press Copy, WhatsApp or Print / PDF. Raul does not save or send the letter itself.
Management only. On Contract & Payments, press Make the pack under Dispute pack. Raul gathers the job's site diary, photos, variation orders, claims and payments into one record in date order, adds the hours lost that the diary recorded, and opens it ready to print or save as a PDF. Voided diary entries are left out, and every figure is exactly as recorded on the job.
On the Invoices page press + Add Invoice. Press Auto for the next invoice number, pick the Project and client, and type Amount (RM), Issue Date and Due Date. Press Save Invoice. Each invoice row has Mark Paid, Edit, Print, Credit / debit, WhatsApp and Delete. An invoice saved here for a job shows in that job's Billing record.
An invoice with some payment recorded but not the full amount shows PART PAID, with how much is still owed and, once it is past due, how many days late. The totals at the top count money actually received: Paid includes part payments, Outstanding is everything still owed, and Overdue is the part of it that is past its due date. Paid plus Outstanding always equals Total. If the page is empty, issue your first invoice from a job's Contract & Payments tab.
Press WhatsApp on an invoice (in a job's Billing record or on the Invoices page), or Share on WhatsApp in the quotation window next to Generate & Print. Raul makes a link to the same document you would print, and shows the message it will send. Press Open WhatsApp: if the client has a phone number in Clients, the chat with them opens with the message ready; if not, you pick the chat. You can also press Copy link or View.
Anyone with the link can open the document for 30 days. Sharing the same invoice or quotation again updates it and starts the 30 days again; the link stays the same. The shared copy is filed in Documents (as an invoice or a quotation, marked shared link), where you can turn the link off at any time. Only people who see income and profit can share.
On the Invoices page, press Statement of Account. Pick the client (the list shows what each one owes) and the As at date, and tick Also list invoices already paid in full if you want them. Press Print statement.
The statement lists each invoice with its due date, days overdue, amount, money received and balance, then the aging (not yet due, 1-30, 31-60, 61-90 and over 90 days), the total due and your bank details.
Management only. Press Credit / debit on an invoice's row in the Billing record or on the Invoices page, and choose:
Under How much, and why, type the Amount and the Reason (printed on the note), check the Date and Payment due in, then press Issue & print.
A variation is a change to the job the client agreed to: extra work, or work taken out. Anyone in the office can record one. It changes no money until Management approves it.
Each variation shows where it is: Recorded, Waiting for approval, Approved, Billed (with the invoice number) and Paid.
In the same form, under Draft it from a site photo, add the photo, type one line about what changed and press Draft it. Raul fills in What changed? and Adds or takes away? for you. The amount is filled in only if you typed it in your line with RM (for example "client agreed RM 1,200"); otherwise it is left blank for you to type. Nothing is saved until you press the button at the bottom.
A variation waiting for Management shows Approve and Decline on its row under Variations. An approved variation adds to the contract value (or takes away from it, for work taken out). To bill extra work, press Bill it on the variation. The Issue invoice form opens with that variation chosen and its amount and description filled in. When a variation is waiting to be billed, the form also asks What are you billing? so you can choose the main contract or that variation.
Quotes are priced in the Quotation Calculator. QS / Engineers see every figure here, because they are the ones pricing.
Start from Similar copies the closest past quote as a starting point. Clear All empties the quote.
Open the Quotes Library and press Duplicate beside the quote. Raul saves a copy as the next revision ("Warehouse Extension" becomes "Warehouse Extension Rev 2", and "Rev 2" becomes "Rev 3") and opens it, with every line, section, markup, discount and tag already in. Change what the client asked for and press Save Quote. The original quote is never touched, so both versions stay in the library. A BQ tender duplicates the same way and opens in the BQ workspace.
Press Quotation PDF. Choose the Pricing Display, write the Scope of Work, set Validity (days), and add a Deposit (%) and Payment Terms if you want them. Press Generate & Print. The client sees your letterhead and the selling price, never your costs or markup.
To control the lines the client sees for a trade, press ✎ List the items for the customer. You can edit, move, fold or remove every line; the total always stays the price you quoted.
Press Submit Quote. It appears in Project Management under Quotes to Approve, where Management can View Details, Convert to Project or Dismiss it.
Press Materials DB in the sidebar.
In Materials DB, press 📷 Import photo / PDF (a photo, a WhatsApp screenshot, a price list or a supplier invoice) or 📄 Import Excel / CSV.
One table opens with every item split into Category, Material, Type (SS304, SS316, MS, GI...), Size, Thickness, Length, kg/m, Unit and Unit rate. From an invoice Raul takes the unit price and the UOM, never the line total, and skips the totals and terms.
In the Materials list, Type and Length are columns you can edit like the rest.
Use the BQ workspace when a client sends their own Bill of Quantities to price. It lives inside the Quotation Calculator: press BQ Workspace in the sidebar. Back to Calculator returns you.
The tender is saved as a quote, so it shows in your Quotes Library with your other quotes, tagged as a tender. The name, Client, Their ref and Closes date at the top can all be corrected.
When there is no client BQ, build your own. In the BQ workspace press Create BQ, type the Project title (and the Location, Client and Reference if you have them) and a Default markup %, and press OK.
You start with BILL 1, Section 1 and one empty line. For each line type the Description, Unit, Qty and your Cost rate: Raul works out the cost amount, adds the markup to give the Rate, and the Amount (Qty x Rate). Give a line its own Markup %, or type a rate yourself and it stays yours. + Add item, + Add section (heading) and + Add bill build the rest; subtotals per bill and the grand total update as you type.
Cost rate, cost amount and markup are for you only. They never leave Raul: Excel (client) and Export carry the description, unit, quantity, rate and amount, nothing else.
The bar at the top shows how many rows are priced, the tender total and how many rows are still unpriced. Do not send a tender that still has unpriced rows.
Set Markup on cost % at the top of the tender. Every row with a cost is priced at that cost plus your markup, to the sen. Change the markup at any time and those rates move with it.
Press + Additional works to price work the client's BQ does not have, such as a change you are proposing. It opens a bill of its own after theirs, in BQ order. Fill in the description, quantity and rate like any other row; + Add a row under it adds more.
Additional works count in the tender total (the top bar shows their share), in Export and in Submit to Management. They are left off Fill client's BOQ PDF because the client's form has no line for them, so send them with your Export.
In Project Management, open Quotes to Approve and press Convert to Project on it. The new project form opens already filled in; check it and press Save Project. The tender's costs become the job's budget, and the tender stays unchanged in your Quotes Library.
The Site Diary is a phone page for supervisors and foremen. Site staff accounts are free on every plan. Management can also let a QS / Engineer file it (the Site diary switch on the Users table).
Open Site Diary from the front page, or Site Diary app under Switch app in the Project Management sidebar. Sign in with your email and password; Forgot password? emails a reset link. If you see No site access yet, ask Management to switch the Site diary on for you.
It takes about a minute. Only the project and the photos are required.
No signal? The entry is saved on the phone and sends itself when signal comes back. Do not file it twice.
Management only. Open the job, go to its Site tab and press Set up work items (or Edit items).
The Site tab then shows how much of each item is done so far, its % and the last update. The job progress (and Ready to bill on the Dashboard) comes from the counts. A count that would go past an item's total is refused on the phone, so if the total was wrong, correct it here.
Open the same project and date again. Within 24 hours of filing you can press Amend that entry to correct it, or File a separate one. After 24 hours the entry is locked as a record. If it is wrong, Management can strike it through on the Project Management side.
The bar at the bottom of the Site Diary has three tabs. Today is the form for filing the day. Entries lists the entries you have filed on the chosen project; each stays open for 24 hours, then locks. Board appears for Management and the Owner only, and opens the Site Diary page in Project Management with every site for the day.
Dashboard, Books (Overview, Costs and Branches), Quotes to Approve and Invoices show money, so they open for Management, the Owner, and anyone given Sees income & profit. A QS / Engineer without it sees Job Costs instead (see below).
The bell at the top right of Project Management shows a red count of what needs chasing (on a phone it sits at the right of the title). Press it to open Notifications, urgent first: jobs past their planned end date, running jobs with no end date, finished jobs still marked in progress, sites with no diary entry for a week, overdue invoices, completed jobs not fully billed, costs over the quoted price, variation orders waiting for a decision, and contracts with no payment stages. Click a row to open the job. People who cannot see money get the jobs and schedule alerts only. An open job's Overview tab still shows that job's own alerts.
To choose what you are alerted to, press Choose alerts in the panel. Switch notifications off altogether, or one kind at a time under Jobs and schedule and Money, then press Done. Every alert is on until you change it. Your choices apply to you only, and a switched-off alert is hidden, never deleted.
Under each alert a short line suggests the next step, for example "Time for a reminder to City Square Retail." or "Check before you claim again."
The top of the Dashboard greets you and sums up the day in one line: how many jobs are running, how many things are urgent, and how many of those are invoices past due. Press See what needs you to open the same list as the bell.
Underneath, green cards show good news from the last two weeks: an invoice or deposit paid in full, or a job finished on or before its planned end date. Click a card to open the job.
Latest from your team, at the bottom of the Dashboard, shows the newest site diaries, claims raised, variation orders raised or decided, receipts posted and new jobs, with who did each one. Click a line to open the job.
Every figure here is worked out by Raul from your own records. Nothing is written by AI.
The Dashboard shows what needs you today. Pick a Branch if you have more than one.
Money has one colour everywhere in Raul: teal is money in (collected, paid, profit), amber is owed or not due yet, red is overdue or a loss, and orange is work ready to bill. The Invoices page and Contract & Payments use the same colours.
Profit for the year, everything owed to you, finished jobs and the cost of each job are in Books.
Books (in the sidebar, under All Projects) is one page for the business, for Management and anyone who sees money. It has three tabs: Overview, Costs and Branches.
Overview - choose a Month, Quarter or year:
How costs land in a month. Every change to a job's cost is dated with the month it happened, with nothing to type: a cost you add in October counts in October. A receipt posted to a job is dated the day it is posted. Cost that was on a job before costs were dated (before 21 October 2026) has no month, so it is spread over the job's claims the way it always was. A job with costs in a month and no claim in that month shows as a loss for that month.
Costs answers one question: is each running job spending in line with the work done? It shows what is spent so far, the budget for the work done (the quoted cost of the job times the % done from the Site Diary), whether you are over or under, and the expected final cost (spent so far divided by the % done, once at least 10% is done). Below are spend by category, supplier bills not paid yet and a table by job. Finished this year puts each finished job's quoted margin next to its final margin. Quoted jobs are left out, so a job that has not started never shows as under budget.
Branches shows revenue, cost, profit and project count side by side for each branch.
A QS / Engineer who does not have Sees income & profit sees Job Costs in the sidebar where Management sees Books. It is the cost side of Books, and nothing else: no prices, contract sums, billing, profit or margin.
Work done comes from the Site Diary, so the budget for the work done fills in only for someone who has the Site diary switch on. Without it, Job Costs says so and still shows what is spent against the full cost budget.
The Ask Raul bubble sits at the bottom right of every Project Management page; Ask Raul at the top of the sidebar opens it too. Type a question in plain words, for example:
You can follow up ("and which of those are overdue?"), and with a job open, "is this job late?" means that job. Every figure is worked out by Raul from your own records, the same way the job pages do it; the AI only works out which question you asked. If part of your question is something Raul does not record, it says so instead of guessing. Click a job in an answer to open it.
A QS / Engineer without Sees income & profit can ask about costs: "Which jobs are over budget?", "Where did the money go?" or "What do we still owe suppliers?". A question about income or profit is politely declined.
You can also ask how to do something in Raul, for example "How do I issue an invoice?" or "Macam mana nak tambah pengguna?". The answer comes from this guide, in the language you asked in. Help questions have their own daily allowance (30 a day on Starter, 60 on Growth, 120 on Pro), so they never use up your AI reads.
Under ⋯ More (top right): Export to Excel, Backup JSON, Restore Backup, Backup History and Print.
Every feature is on every plan. You pay for office users and for how many client tenders Raul reads.
| Starter | Growth | Pro | |
|---|---|---|---|
| Monthly | RM 199 | RM 349 | RM 749 |
| Yearly (2 months free) | RM 1,990 | RM 3,490 | RM 7,490 |
| Office users (Owner, Management, QS) | 3 | 10 | Unlimited |
| Site staff | Free, unlimited | Free, unlimited | Free, unlimited |
| Tender BQs read a month | 5 | 30 | 100 |
| Receipts, DOs, price lists, diary write-ups, VO drafts, Ask Raul | No monthly limit | No monthly limit | No monthly limit |
| AI safety limit a day | 25 | 60 | 150 |
The daily safety limit counts every AI read across the company. How-to questions to Ask Raul are counted separately: 30 a day on Starter, 60 on Growth, 120 on Pro. The safety limit stops a fault from running up a bill; normal use stays well under it. Pro is not on the pay screen yet: message us to arrange it.
Founding price: the first 20 companies pay RM 149 a month (RM 1,490 a year) for Starter, locked for 12 months. If your company has it, the Your Plan screen shows founding price on Starter and asks for that amount.
Go to Settings and press Your Plan. The AI usage card shows:
The daily counts start again at 8:00 am, and the tender count on the 1st of each month. Press Refresh to update the card. If a limit is reached, that kind of AI read stops until it starts again; everything else in Raul keeps working.
Your payment shows Under review until we see the money in our account, usually the same day. Then it shows Confirmed and your plan is switched on. If the amount was short, it shows Short paid with the balance: press Pay the balance, pay that amount and send its receipt the same way. If we cannot find the payment, it shows Not accepted with the reason. Changed your mind? While a payment is Under review or Short paid, press Cancel — refund me: we transfer the money back to you and it shows Cancelled with the amount refunded. Your plan does not change. Only the Owner or Management can send or cancel a payment. Nothing is charged automatically and no card is kept on file.
Nothing in the guide matches that. Message us on WhatsApp and we will help.