Skip to content
Sign inStart free trial
Claims, retention and payments

Progress claim and invoice software for Malaysian contractors

Issue each claim from the job’s own record, hold back retention, record what is paid, and see who owes you and how late. When an invoice is overdue, Raul writes the chase letter and you edit it before it goes.

Start your free trial Talk to us on WhatsApp

14 days free, no card · Every feature on every plan · Site staff are free

Who owes youExample figures
RM 145,326
  • Not dueRM 54,776
  • 1–30 daysRM 60,000
  • 31–60 daysRM 22,400
  • 60+ daysRM 8,150
The bell flags overdue invoices
Claims, retention, payments

Everything about getting paid, on one job.

CHASE IT

The chase letter, in the right tone.

An overdue invoice has a Chase letter button. Raul writes a reminder with the invoice number, the amount still owed, the due date and how many days late. The tone follows how late the invoice is. Press another tone and change any word.

31 October 2026

Sarawak Palm Mills Bhd

Dear Sir / Madam,

Re: Payment reminder: BM-INV-0005 — Warehouse Mezzanine

We hope all is well. This is a friendly reminder that invoice BM-INV-0005 for RM 60,000.00 (Invoice) on Warehouse Mezzanine, issued on 16 September 2026, was due on 23 October 2026 and is now 8 days past due.

If payment has already been made, thank you, and please send us the transfer reference so we can update our records. Otherwise we would be grateful if payment could be arranged at your earliest convenience.

Yours faithfully,


Aminah
Borneo Steelworks Sdn Bhd
31 October 2026

Sarawak Palm Mills Bhd

Dear Sir / Madam,

Re: Second reminder: BM-INV-0005 overdue 15 days

Our records show that invoice BM-INV-0005 for RM 60,000.00 (Invoice) on Warehouse Mezzanine, issued on 16 September 2026, is still unpaid. It was due on 16 October 2026 and is now 15 days overdue.

Kindly arrange payment of RM 60,000.00 within 7 days of the date of this letter. If there is any question about the invoice or the work it covers, please let us know straight away so we can resolve it.

Yours faithfully,


Aminah
Borneo Steelworks Sdn Bhd
31 October 2026

Sarawak Palm Mills Bhd

Dear Sir / Madam,

Re: Final notice: BM-INV-0005 overdue 51 days

Despite our earlier reminders, invoice BM-INV-0005 for RM 60,000.00 (Invoice) on Warehouse Mezzanine, issued on 10 August 2026, remains unpaid. It fell due on 10 September 2026 and is now 51 days overdue.

Please treat this letter as our final notice. We ask that the full amount of RM 60,000.00 is paid within 7 days of the date of this letter. If payment is not received by then, we may have to suspend further work on this project and take further steps to recover the amount due, without further notice.

If payment has been made in the last few days, please send us the transfer reference so we can update our records.

Yours faithfully,


Aminah
Borneo Steelworks Sdn Bhd
CopyWhatsAppPrint / PDF

Raul does not send or save the letter. You decide what goes out. Example names and amounts.

CLAIM IT

Issue the claim from the job.

Choose a percentage of the contract, an RM amount or the balance. Raul shows what is left to claim before you press Issue.

Raul Contract and Payments tab: money on this job, billing record with an overdue invoice and the chase letter button
RETENTION

Held back, then released.

Held on each invoicePercentage and limit you set
Job finished, defects period overThe client owes the held money
Release retentionAn invoice of its own
Request letter filedIn Documents, with your bank details
GET PAID

Record every payment, part payments too.

Raul Invoices page: total invoiced, collected, outstanding and overdue, with status for every invoice
STATEMENT

Statement of Account, as at any date.

Raul Statement of Account dialog: pick a client and an as at date, then print the statement
WHO OWES YOU

Aged by client, late invoices listed.

Raul Who owes you table aged by Not due, 1 to 30, 31 to 60, 61 to 90 and over 90 days
In detail

How a claim becomes cash.

01 · CLAIM IT

Issue the claim from the job.

Press Issue invoice on the job. Choose % of contract or an RM amount, or use Quick pick for 10%, 20%, 30% or 50%, or The balance for whatever is left to claim. Raul fills in the description from the job, and you can change any word.

  • Remaining value is worked out for you. You do not set up stages first. Raul works out what is left from the invoices already issued, and shows the claim, retention held back, the invoice amount and what is left before you press Issue invoice.
  • Retention. Type the percentage held back on each invoice and an optional limit as a percentage of the contract. Every new invoice then holds it back.
  • Variations are billed on their own. Press Bill it on an approved variation order and the invoice form opens with its amount filled in.
02 · RELEASE IT

Retention, held and released.

Retention is money the client holds back from each invoice until the job is finished and the defects period is over. To release it, press Release retention. The form shows what is held back so far, what was released before and what is still held.

  • The release is an invoice of its own, not a new claim.
  • Raul can print the retention release request letter and file it in Documents, with your bank details.
03 · GET PAID

Record every payment, part payments too.

The Billing record lists every invoice on the job with its status: PAID, UNPAID, PART PAID with what is still owed, or OVERDUE with the number of days. Press Record payment and type the amount and date. If less than the full amount was received, the invoice shows PART PAID. Raul can also number an official receipt with the amount in words and file it in Documents.

  • The Invoices page totals what was invoiced, collected, outstanding and overdue.
  • Share an invoice or quotation on WhatsApp as a link that opens for 30 days and can be turned off at any time.
04 · SEE IT

Who owes you, and how late.

Who owes you shows what is owed, aged as Not due, 1–30, 31–60 and 60+ days, with the late invoices listed under it. Books shows it by client. The bell flags overdue invoices.

  • Statement of Account. Pick a client and any “as at” date. The statement lists each invoice with its due date, days overdue, amount, money received and balance, then the aging, the total due and your bank details.
  • Credit and debit notes. Take money off an invoice for work not done, or raise an extra charge against it.
05 · CHASE IT

The chase letter, in the right tone.

An overdue invoice has a Chase letter button. Raul writes a reminder with the invoice number, the amount still owed, the due date, how many days late, and your bank details if they are filled in. The tone follows how late the invoice is: Friendly reminder up to 14 days, Second reminder up to 44 days, then Final notice.

  • Press another tone and change any word, then Copy it, send it on WhatsApp or Print / PDF it.
  • Raul does not send or save the letter itself. You decide what goes out.
How it works

From claim to cash.

  1. Issue the claimFrom Contract & Payments, with retention held back if the job has it.
  2. Share itPrint it, or send it on WhatsApp.
  3. Record each paymentWhen the money arrives, including part payments.
  4. Check Who owes youAnd the bell, which flags overdue invoices.
  5. Chase or send a statementThe chase letter, or a Statement of Account as at any date.
Who it is for

For the people who send the claims.

Owners, directors and accounts staff at construction companies, main contractors and subcontractors who bill by progress claim. Issuing invoices, recording payments and chase letters are for Management and the Owner. Books exports to Excel for your accountant. Every feature is on every plan.

Building & civilRenovation & fit-outM&EElectricalPlumbingAircon & ductingRoofing & ceilingSteel & structuresFinishesLandscapingSubcontractors
FAQ

Common questions

Can Raul hold back retention on each invoice?

Yes. Set the percentage held back on each invoice and an optional limit as a percentage of the contract. Every new invoice then holds it back, and Release retention issues the release as an invoice of its own.

How does Raul choose the tone of a chase letter?

By how late the invoice is: Friendly reminder up to 14 days, Second reminder up to 44 days, and Final notice after that. You can press another tone and edit any word.

Does Raul send the chase letter to my client?

No. Raul writes the letter and you choose what to do with it: Copy, WhatsApp or Print / PDF. Raul does not save or send it for you.

Can I print a statement of account as at an earlier date?

Yes. On the Invoices page, press Statement of Account, pick the client and the as at date, and print it. Invoices already paid in full can be included if you tick the option.

Can I record a part payment?

Yes. Type the amount actually received. The invoice shows PART PAID with what is still owed, and turns PAID when payments reach the full amount.

Who can issue invoices and record payments?

Management and the Owner. A QS or engineer sees income and invoices only when Management switches that on for them.

Start today

Know who owes you, and chase it.

14 days free, no card. Or WhatsApp us and we will set it up with you.

Start your free trial WhatsApp us

+60 16-782 8223